Kathryn Perkins
Fractional CCO & Retention Advisor at Executive Retention Advisory Services
Kathryn Perkins is currently Fractional CCO & Retention Advisor at Executive Retention Advisory Services. She is an expert in customer retention, gross revenue retention improvement, and customer experience for growth-stage companies, with extensive leadership experience in customer success, operational transformation, and executive advisory roles within SaaS and enterprise software businesses.
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Executive Retention Advisory Services Fractional CCO & Retention Advisor 2025–present · current
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Planview, Inc. Vice President of Customer Success 2021–2025 · past
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Changepoint (now Planview ChangePoint) Director, Global Customer Success 2017–2021 · past
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Kathryn Perkins Consulting Business Strategy Consultant 2015–2017 · past
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The Middleby Corporation VP, Global Customer Care (Customer Success) 2012–2015 · past
Education
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University of Washington M.Ed, Education, Curriculum & Instruction
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Western Washington University BA, Education
Organizations
See all 5-
Executive Retention Advisory Services Fractional CCO & Retention Advisor 2025–present · current
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Planview, Inc. Vice President of Customer Success 2021–2025 · past
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Changepoint (now Planview ChangePoint) Director, Global Customer Success 2017–2021 · past
Education
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University of Washington M.Ed, Education, Curriculum & Instruction
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Western Washington University BA, Education
