Kieran Chapman

Cresta CEO Zayd Enam Discusses AI for Contact-Center Productivity, Leaving Ph.D. and Landing Intuit as First Customer

Ishani Ummat interviews Cresta AI co-founder and CEO Zayd Enam about using AI to boost contact-center worker productivity, covering his decision to leave a Ph.D., Cresta’s modular approach, and landing Intuit as an early customer. The conversation highlights Cresta’s real-time AI-driven productivity suite and practical deployment strategy for modern contact centers.