Robi Ganguly

Robi Ganguly

Advisor, Board Member, Lover of Customers at Big Ideas Strategy
Seattle, Washington, United States

Robi Ganguly is currently an advisor and board member at Big Ideas Strategy. He previously founded Apptentive, a startup acquired after his departure, and has held leadership roles at Alchemer and Big Ideas Strategy, LLC. His expertise centers on customer-focused technology leadership.

News 2 Podcasts 1
Kurt Schlosser / GeekWire

Seattle startups including Apptentive, Textio and TINYpulse rely on Slack/Zoom and regular check‑ins as teams go fully remote during COVID-19

Seattle startups shifted to remote work during the COVID-19 outbreak, relying on chat and video platforms to keep business and social interactions going while monitoring employee well-being. Companies like Apptentive, Textio and TINYpulse report tools and check-ins help, but leaders note challenges for employees who struggle with isolation or being heard online.

What Fuels You Podcast Guest

Robi Ganguly

Apptentive CEO and Co-founder, Robi Ganguly, shares how his company is helping give consumers a voice and enterprise brands measure customer sentiment in actionable ways. Eight years in and over $17 million in funding raised, Apptentive has helped clients see a 500% increase in App Store ratings and reviews, an 80% increase in positive customer sentiment and a 100% increase in customer retention. In this episode, Robi gives helpful tips on what to look for in investors and board members, being intentional with culture and values, and the importance of giving people a voice. He also opens up about his…

54 min

Organizations

See all 10
  • Big Ideas Strategy Advisor, Board Member, Lover of Customers 2024–present · current
  • Apptentive logo
    Apptentive CEO 2011–2023, CEO and Co-founder 2023 · current
  • Alchemer GM, Mobile 2023–2024 · past

Education

  • Pomona College BA, Politics, Philosophy and Economics (PPE) · 1996–2000

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